Data Deletion

Send an email to privacy@meliyo.com:

• from the email address of your Meliyo account (the Google account you sign in with);
• with the subject “Data deletion request”;
• saying whether you want your whole account and all related data deleted, or only specific data (for example your feedback, your community posts or the record of one channel).

If the request comes from a different address, we may ask you to confirm that the account is yours before we delete anything.

When you ask for your account to be deleted, we delete the data held about you in our cloud:

• your account: name, email address, profile picture address and account identifier;
• the records of your channels (name, YouTube channel ID and link, template, activity dates, monetization status);
• error reports, usage measurements and diagnostic packages linked to your account;
• feedback you sent, with any screenshots stored with it;
• your community profile, posts, comments and reactions;
• the records of your computers that are used for moving channels between them.

After your account is deleted you can no longer sign in to the App with it.

Deletion is carried out manually by our team on the basis of your request — there is no self-service deletion in the App yet. We confirm your request by email and complete the deletion within 30 days of receiving it. We then tell you that it is done.

Publishing to Facebook and Instagram is not generally available yet; the steps below apply once you have used that feature. Meliyo does not keep your Facebook or Instagram access tokens, Page identifiers or content on its servers — they are stored only on your computer. To remove them:

• disconnect Facebook and Instagram in the channel’s settings in the App (this removes the token stored on your computer);
• remove Meliyo in your Facebook settings under “Apps and websites” or “Business integrations”, and in your Instagram settings under “Apps and websites”.

After that, Meliyo can no longer access your Page or Instagram account. If you also want the data in our cloud deleted, send the request described above to privacy@meliyo.com.

You can revoke Meliyo’s access to your Google account and YouTube channel at any time on the Google security settings page: https://security.google.com/settings/security/permissions. The YouTube connection is listed there under the app name you chose in your own Google Cloud project. The YouTube tokens and the statistics retrieved for your channel are stored only on your computer; they are removed when you delete the channel in the App.

We cannot delete files on your computer for you. API keys, connection tokens, scripts, voiceovers, videos and other production files are removed when you delete the channel in the App, or when you uninstall the App and delete its data folders.

Videos already published on YouTube, Facebook or Instagram stay on those platforms until you delete them there.

We may keep the minimum information that the law requires us to keep, a record of the deletion request itself, and — where an account was blocked for breaking the Rules — the fact of the block, so that the block cannot be bypassed.

More about how we handle data: Privacy Policy.